Month: April 2014

Love and hate in the express lane

Despite widely varying opinions, L.A.’s freeway toll lanes will continue to roll on.

When it was time for the public to finally be heard on Los Angeles’ new freeway toll lanes, Metro got an earful.

“I love the Metro Express Lanes!!!!! We should have them throughout the city.”

“These fast track lanes have turned into nothing but Lexus Lanes.”

“Express Lanes are the best thing ever to happen to Los Angeles freeways.”

“The Express Lane program is an absolute joke.”

“Please Please Please…expand the express lanes!!!!!!

“ADMIT IT—IT’S A FAILURE!!!!

Metro had asked for the public’s take in March as part of a broad analysis to help the agency’s board of directors determine whether the “high occupancy toll lanes” on two of Los Angeles’ busiest freeways—the 110 and 10—should be made permanent. And on Thursday, the directors gave a unanimous thumbs-up to extending the experiment, despite the deeply divided motoring public reflected in the more than 700 emails the agency received.

The federally-funded program lets solo drivers, who pay a toll, share lanes with carpoolers, who can continue to drive in them for free, with one important and controversial caveat: everyone must have an electronic device called a transponder to use the “ExpressLanes.” That requires putting $40 into a “pre-paid” toll account, unless a person’s income qualifies him or her for assistance.

Stephanie Wiggins, Metro’s executive in charge of the toll lanes, presented the analysis to the board on Thursday. She said in an interview that she’s “never, never, never” had a job that has attracted so much public heat. “People really love them,” Wiggins said of the new lanes, “or they really hate them. There’s no in-between.” By overwhelming majorities, according to a Metro survey, those who obtained transponders are happy and those who didn’t are not.

Metro director Mike Bonin, who also is a member of the Los Angeles City Council, lauded the pilot program but acknowledged, like others on the board, that it is still a work in progress. “We’re in the breaking eggshells phase of making an omelet,” he said.

It’s not surprising, of course, that the dramatic changes would generate consternation and confusion among motorists who for decades have been freely using the carpool lanes—for 39 years on the 10, east of downtown Los Angeles, and 15 years on the 110, which slices through the heart of the city.

Better have a transponder or risk an ExpressLanes fine.

Statistical measures compiled by federal transportation officials in advance of the board’s vote have done little to settle the debate. They can be used by either side to make a glass-half-full/half-empty argument.

The pilot program was intended to improve traffic flow in both the toll and “general purpose,” or free, lanes, while also encouraging the use of transit alternatives, such as the Silver Line buses that travel along the toll lanes. So far, bus ridership has jumped but traffic times are not much different than before the experiment, according to a recent analysis by an independent firm hired by the Federal Highway Administration. Some drive times are slightly faster since the tolls went into effect, while others are slower, depending on the specific hours studied during peak morning and afternoon traffic.

Wiggins acknowledged that “the numbers, on their face, look marginal.” But she said there’s a clear bright spot, too: Solo drivers who’ve moved from the free lanes into the toll lanes have saved more than 17 minutes on some of their drives. And for those who haven’t changed their behaviors and remain in the free lane, they’re not really any worse off than they were before, she said. “And that can be perceived as a positive.”

What’s more, Wiggins noted that the $18 million in net toll revenues generated since the pilot began has far exceeded early projections. That means more money can be reinvested in transit improvements and inducements along the freeway corridors and that no public subsidies will be necessary in the future because the project is raising enough money to be self-sustaining.

As of February, some 260,000 transponders have been issued by Metro, well above the 100,000 that had been set as an initial goal—a fact that prompted board member and L.A. County Supervisor Zev Yaroslavsky to remark: “People are voting with their cars.”

Wiggins also reported to the board that, in the future, Metro will work even more closely with the California Highway Patrol to crack down on scofflaws who drive in the lanes without transponders and to ticket solo drivers who cheat the system by setting their transponders to get a free ride by claiming multiple people are in the vehicle.

One of the most controversial elements of the toll lanes project had been the initial imposition of a $3 monthly “maintenance fee” on people who purchased transponders but who used the toll lanes fewer than 4 times a month. The fee was intended to recoup a charge levied for each transponder on Metro by the toll lane’s private operator.

To legions of travelers, it seemed unfair that anyone should be charged for not using something. To encourage drivers to participate in the toll lanes experiment, the Metro board last year waived the fee for Los Angeles County residents, who represent 86% of account holders, according to Wiggins.

On Thursday, the Metro board attacked the issue again, this time voting 8-3 in favor of a motion by director and L.A. County Supervisor Gloria Molina to impose a $1 monthly fee on everyone with a transponder, no matter how often they use the toll lanes. In this way, she argued, Metro will no longer be underwriting the fee and will have some $2 million more annually to reinvest in the system and in transportation benefits in communities along the 10 and 110 freeways.

Now that the toll lanes are becoming a permanent part of Los Angeles’ famous (infamous?) car-centric landscape, Wiggins said it’s crucial that Metro do a better job of communicating the value of the program to motorists.

A top priority, she said, will be to educate the public on how transportation is funded.

“We didn’t do ourselves any favors,” she said, “by naming them freeways because we know freeways aren’t free.”

Stephanie Wiggins says she’s never had a job with more controversy than overseeing the toll lanes.

Posted 4/24/14

 

Flurry of work as May opening nears

The end is in sight for the 405 Project, with a 10-mile northbound carpool lane set to open next month.

It’s a been a long, hard slog, but the 10-mile carpool lane at the heart of the 405 Project is finally set to open next month, prompting a surge of activity as workers scramble to finish the job.

The latest series of overnight closures, involving all of the 405’s northbound lanes, will run for four successive nights starting tonight, Thursday, April 24, so that workers can install signs over the freeway. Tonight’s closure is from Getty Center Drive to Greenleaf Street, with some ramps closing as early as 7 p.m. and lanes shutting down beginning at 10 p.m. Everything’s expected to reopen by 6 a.m. on Friday. Then, for the next three nights, the action shifts to the northbound lanes between Skirball Center Drive and Greenleaf Street, following roughly the same timetable. Full details are here.

The closures are part of the intensifying effort to finish up the carpool lane, which will represent the final and most significant milestone in the five-year-long project.

Other improvements along the way have included creating wider, safer flyover ramps at Wilshire Boulevard and rebuilding and seismically reinforcing three bridges over the freeway. Landscaping and assorted other finishing-up tasks, including repairing parts of the freeway surface, will still be in the works even after the carpool lane opens next month. But the big goal is in sight and getting closer each day, although the precise date of the opening has not yet been announced.

The new carpool lane’s almost ready, and this sign near Wilshire awaits unveiling. Photo/Metro

“There’s a lot of action at the end,” said Mike Barbour, who is managing the effort for Metro. “The importance of making this May date is important to us…You’re getting the intensity of ‘Let’s wrap this up.’ ”

The work plans have generated a seemingly incessant stream of closure notices going out from project officials in recent weeks—and there’s no immediate end in sight.

“There are still a lot more nighttime closures in the next month,” Metro spokesman Dave Sotero confirmed.

And a 55-hour-long closure of a single freeway lane from Sunset Boulevard to Moraga Drive is set to run from Friday, May 2 through the morning of Monday, May 5. (More information is here.)

Even though it’s expected to last for a long time, a single lane closure like that should be a piece of cake for motorists who’ve had to roll with major shutdowns from Carmaggedon to Jamzilla—nicknames that got the public’s attention and helped foster the cooperation needed to accomplish the massive tasks at hand.

“This was always a project of hyperbole, but this was legitimate hyperbole,” Sotero reflected, noting that no other project in memory has affected such a uniquely “geographically constrained” area, the Sepulveda Pass, through which 300,000 motorists pass each day.

“I’m getting the sense that there will be a massive sigh of relief that the lane is open,” Sotero said.

Those who want to learn more about the final phases of the long-running project can attend a community meeting at 6 p.m. tonight at the Westwood Recreation Center, 1350 S. Sepulveda Boulevard.

The Valley Vista on-ramp to the southbound freeway is 98% complete. Photo/Metro

Posted 4/24/14

Art that keeps it clean in Malibu

Lindsay Carron is giving Malibu’s storm drains a consciousness-raising art infusion.

Few Malibu visitors look to the city’s storm drains for inspirational scenery.  But those mundane slots under the curb have a big job that’s crying out for a little artistic appreciation.

Now it’s getting some. This week, four colorful street murals will be unveiled at storm drains throughout the coastal city, designed and painted by Lindsay Carron, a local artist known for her activism in ecological causes.

The on-the-ground depictions of sea life and rain gardens are part of an ongoing campaign to remind passersby that what falls onto the streets washes into the ocean.

“We needed to communicate this message about protecting areas of environmental significance from urban runoff, and we had already tried the traditional outreach campaigns and typical marketing strategies,” says Casey Zweig, coastal preservation specialist with the city.

“So we thought public art might be something that would grab people and interrupt their regular routine.”

The message is critical along the Malibu coastline, which supports such a diversity of marine life that the state has designated it as one of 34 Areas of Special Biological Significance. The designation, conferred by the state Water Resources Control Board, carries heightened environmental restrictions, particularly on runoff.

You lookin’ at us? These dolphins share an environmental message.

From Latigo Point to Laguna Point near Point Mugu, nothing but pure, clean rainwater is supposed to be discharged into the ocean. That means locals have to be constantly vigilant about the ways in which inland pollution can inadvertently be washed down the storm drains and into the water—lawn chemicals that can be carried to the beach on water from a broken sprinkler, for instance. Or soapy, oily water that can flow into the drain when a car is washed curbside. Or the mountains of plastic bags and cigarette butts and foam cups that course down the drains and into the seaweed every time it rains.

The city has come at the problem from a number of angles, ranging from education and outreach to facilities designed to catch and treat runoff before it reaches the beach. Underground biofiltration systems are being built into the natural topography at Wildlife Road and Broad Beach Road to capture and cleanse urban runoff. At Pacific Coast Highway and Cross Creek Road, a vacant lot has been turned into a 15-acre park that doubles as another state-of-the-art runoff cleaning machine. Yet another city program encourages locals to convert traditional landscapes to ocean-friendly rain gardens.

Zweig says the “Keep It Clean, Malibu” public art gambit was among the last to be funded by a 2½-year state grant that the city received to pay for education and outreach, and was inspired by a similar storm drain project in Reno. With approval from the City Council, the city’s Cultural Arts Commission put out a call in February for artists to create art around storm drain inlets at Point Dume Shopping Center, Trancas Park, Cross Creek Road and the corner of Morning View Drive and Philip Avenue.

That call caught the attention of Deborah Collodel, a local art lover who immediately thought of Carron, whose work she had discovered several years ago during a spur-of-the-moment visit to the campus gallery at Carron’s alma mater, Pepperdine University.

“They were looking for a muralist and she immediately came to mind because she has done so much work that combines art with awareness,” Collodel says, adding that she and her husband collect Carron’s work, and have hung it at the Malibu Motel, their local business.

Artist Carron thinks murals are a great way to reach the public.

Carron’s activist art ranges from murals in Skid Row and Baja to detailed pen-and-ink renderings of wolves for the California Wolf Center.  Now 24 and living in Culver City, Carron says she rushed to meet the entry deadline as soon as her friend called her.

“Mural work is a fantastic way to reach people who wouldn’t necessarily be interested in art, or involved in the art realm,” she says. “And I knew this project would give me the chance to connect with the community.”

Her winning design beat out 17 other contenders for the $3,200 commission, depicting not only what’s at stake—the well-being of Malibu’s dolphins, sharks, sea lions and other marine life—but also a potential solution: drought tolerant rain gardens full of rocks, succulents and colorful wildflowers. The seascapes cover the concrete mouths of the storm drains, while the rain gardens decorate the area above the curb.

Though the official ribbon cutting was set for this week at the project’s Trancas Park location, Carron and the city’s Zweig say they already have gotten positive feedback, not only about the murals but about their theme.

“I did a little research into urban runoff, and wanted to say, OK, what can we do to prevent this,” Carron says. “Rain gardens take in excess water from rain or car washing or dumping, and filter it through the soil, where it can be used by plants instead of draining it into a storm drain. It’s a buffer. I liked the idea because it’s not only simple, but also beautiful.”

Murals unveiled this week prove that an octopus’s garden can bloom in the unlikeliest places.

Posted 4/17/14

A high note for mountain protections

Ridgeline developments like this will be banned in the Santa Monica Mountains by the county’s new rules.

In a vote that will resonate for generations, the California Coastal Commission this week cleared the way for the enactment of a wide-ranging plan to protect the Santa Monica Mountains from development that already has scarred portions of one of the region’s most important environmental and recreational resources.

The 12-member commission voted unanimously in favor of a land use plan adopted last month by the Los Angeles County Board of Supervisors, despite strong opposition from real estate development interests. The Coastal Commission vote was mandated by state law and represents a milestone in the years-long effort to preserve the mountains along the coast as a rural escape for tens of thousands of visitors each year.

The plan will, among many other things, ban ridgeline development, save oaks and other native woodlands, outlaw poisons that can harm wildlife, protect water sources, restrict lighting to preserve the night sky and prevent the opening of new vineyards, which take a toll on the land and water.

“This is a stunning achievement, to get a unanimous vote on a plan that has been on-again, off-again for three decades,” said one of its strongest advocates, Supervisor Zev Yaroslavsky, whose district includes the Santa Monica Mountains. “It’s a tribute to all the stakeholders—environmentalists, equestrians, homeowners, agricultural interests, among others—who came together to find common ground.”

During testimony before the Coastal Commission on Thursday, Yaroslavsky said he had spent two decades on the Board of Supervisors “fighting against ill-conceived developments that have desecrated” the mountains. He told the commission that it now had a “historic opportunity” to stem the damage, an opportunity the commissioners seized.

They left virtually untouched the county’s proposed plan, which was crafted by Yaroslavsky’s office and the Department of Regional Planning. The only substantive addition was a clause that expressly affirmed the right of residents to grow organic gardens through ecologically sound farming methods—a move considered necessary because of misinformation that had been spread about the plan in the days leading up to the commission’s vote.

Much of Thursday’s day-long hearing in Santa Barbara was consumed with people testifying in support of the county’s plan. But one woman used her time to blast the 11th-hour falsehoods aimed at derailing the plan by claiming, among other things, that food gardens would be banned.

“It’s just not fair to those of us who aren’t experts to be given emails that say you’re not going to be able to grow your own food,” said Janet Friesen of the Natural Resources Defense Council. “I’m here to say that I don’t think it’s right when there are paid lobbyists who are misleading people.”

Leading the campaign against the county’s plan, called a Local Coastal Program, was Don Schmitz, a consultant and lobbyist who also owns a vineyard in the Santa Monica Mountains. Under the plan, existing vineyards can remain in business, although no new ones would be allowed to open—a restriction that Schmitz criticized during his testimony on Thursday.

He disputed the negative environmental impacts of vineyards, calling the businesses a “significant draw to the Santa Monica Mountains National Recreation Area.”

“Not everybody is able or even wants to throw on a backpack and do 10 miles on the Backbone Trail,” Schmitz said of one of area’s tougher hikes.

Now that the Coastal Commission has endorsed the plan’s policy direction, it will take another vote in the months ahead on the details of its implementation. The matter will then move back to the Board of Supervisors for a final vote.

Under the plan, existing vineyards can stay, while new ones will be prohibited.

Mansion “driveways,” such as this winding one off Malibu Canyon Road, will be closely reviewed.

The mountains will be protected for future generations from development that scars the environment.

Posted 4/11/14

We’re back in the black

L.A. County CEO William T Fujioka says rising revenues have lifted the budget outlook.

While expressing concerns about the endurance of the rebounding economy, Los Angeles County’s chief executive has unveiled a proposed budget that confronts some of the county’s biggest challenges and controversies, funding more than 1,300 new jobs to tackle everything from healthcare reform to child protection to oversight of deputies in the jails and on the streets.

Chief Executive Officer William T Fujioka told the Board of Supervisors on Tuesday that his proposed $26 billion spending plan for fiscal year 2014-2015 represents a cautious expansion of county spending that had been cut by an average of 15% during the Great Recession, beginning in 2008-2009. Fujioka said the driving philosophy behind his proposed budget—balanced for a second consecutive year—is “stabilization” and “sustainability” as county revenues continue to rise with the recovery. (Complete budget details can be seen here.)

Just four years ago, the county had its largest budget gap of the recession—$491 million—and was forced to tap reserves to avoid layoffs and deeper service cutbacks. For five years, employee labor unions agreed to zero salary increases to help the county survive the economic crisis. Now, in the proposed budget, $217 million in “unavoidable cost increases” has been earmarked for raises, benefits and retirement costs negotiated with unions as property and sales tax receipts have moved the county out of the red.

In his budget briefings to the board and the media, Fujioka has emphasized that uncertainties at the federal and state levels could substantially change the county’s budget outlook.  Only about $6 billion of the county’s $26 billion budget comes from locally generated revenue, such as property tax, which is forecasted to increase by a little more than 4%. The rest comes from state and federal governments.

If approved in June by the board after public hearings and deliberations, the CEO’s proposed budget would not only reverse some cuts made in recent years (county library hours, for example, would be restored to 2009-2010 levels), but also would underwrite reforms in two departments rocked by controversies.

The budget proposes adding 100 new social worker positions and 26 support staff jobs to the Department of Children and Family Services to reduce caseloads and better protect youngsters who come in contact with the county’s child welfare system.

The move to beef up the social worker ranks through a variety of government funding sources gained momentum after several high-profile deaths of abused children galvanized support for broad reforms. According to Fujioka, additional funds also will likely be made available to underwrite recommendations of the Blue Ribbon Commission on Child Protection, which was created by the Board of Supervisors and is now completing its work.

Fujioka’s budget also calls for spending $36.5 million to implement reforms recommended by another board-created panel—the Citizen’s Commission on Jail Violence, which examined allegations of widespread brutality by Los Angeles County sheriff’s deputies inside the county lockup. This funding, along with $20 million in ongoing resources provided during fiscal year 2013-2014, would pay for more supervisors and more rigorous internal oversight, among other things.

What’s more, funding will be made available for more than two dozen positions in the newly created Inspector General’s Office, a key commission recommendation aimed at bringing more oversight and accountability to the Sheriff’s Department.

Not all the new jobs in the budget, however, are being proposed as a response to scandals. Some are meant to be proactive, “providing a strong foundation as we move forward,” Fujioka said.

More than 700 full-time nursing positions are being proposed to help the Department of Health Services meet state-mandated nurse staffing ratios and compete for low-income patients who, under the federal Affordable Care Act, will receive subsidized health insurance. These patients now will be able to seek care elsewhere. And that means a potential loss of revenue to the county. Thus, Health Services is determined to transform the county from a provider of last resort into a provider of first choice.

Fujioka credited the sound fiscal policies of the Board of Supervisors with allowing county government to ride the economic downturn of recent years with a minimum of disruption, unlike other local governments in Southern California and across the nation.

Said Fujioka: “The board’s long-standing conservative budget practices, and our strong compliance to fiscal policies, enabled us to weather these trying economic times.”

Posted 4/17/14

 

 

A new Dawn at the museum

After overseeing high-visibility projects all over the county, Dawn McDivitt is ready for a new challenge.

Want to explore the Dawn McDivitt map of Los Angeles?

Here’s an itinerary, just for starters:

A gleaming architectural gem (Disney Hall), an international symbol of great music (the Hollywood Bowl shell), a splashy Civic Center hot spot (Grand Park), a state-of-the-art medical facility (LAC+USC Medical Center), an imposing lockup on the outskirts of downtown (Twin Towers Jail), even a tarry pond right beside Wilshire Boulevard, complete with prehistoric mammoth figures (the La Brea Tar Pits lake bed.)

Over more than two decades, McDivitt has managed projects to build, rebuild or revamp all of those, along with numerous other L.A. County facilities ranging from fire stations to swimming pools. It’s an extensive body of work that has served untold tens of thousands of residents and visitors from every walk of life.

While her pivotal role in bringing all those projects to fruition may be little known to the general public, around the county Hall of Administration, McDivitt is something of a capital projects rock star, with her exuberant laugh, infectious enthusiasm (a favorite adjective: “fabulous!”) and widely-respected ability to get things done.

But, after helping guide the course of more than $2 billion in projects as a manager in the Chief Executive Office, the 56-year-old McDivitt is about to notch a new destination on her professional map: the county’s venerable Natural History Museum.

On May 1, she becomes the museum’s chief deputy director, serving as its No. 2 executive under president and director Jane Pisano.

“She has worked on so many major cultural projects in the county. She really understands and values public-private partnerships and getting things done,” Pisano said. “She is going to be such a great fit here.”

In addition to the main museum in Exposition Park, McDivitt in her new position also will oversee the Page Museum at the La Brea Tar Pits and the William S. Hart Ranch and Museum in Newhall.

“For me, it’s a time for something new, and moving outside of the comfort zone,” McDivitt said on a recent sunny afternoon as she left her 7th floor office to walk through one of her signature accomplishments, Grand Park.  “Especially when you stop and realize you’ve been in a place for 20 years.”

The attraction—and the challenge—will be learning to lead a new team in a new environment with a lot of new responsibilities, from human resources to technology, along with more familiar duties like overseeing projects.

“I’m looking forward to learning…I always thrive on knowledge, anyway. I think if you continue to learn, you continue to expand as a person,” McDivitt said. Plus, she added: “I think it’s going to be a really cool environment to work down there because I absolutely love history.”

Like many Angelenos, McDivitt has early memories of going to the Natural History Museum and the Page as a child. And in her professional capacity, she got the chance to oversee a challenging project on the Page/Tar Pits grounds in 2011 when it turned out that the lake was seeping oil and gas into storm drains when it overflowed.

She supervised the CEO’s staff in managing the effort to install a new underground water purification system and connect the tar pits lake to the city sewers beneath Wilshire Boulevard.

Fix-it operations are nothing new to McDivitt.

“It’s kind of like that little Dutch boy with his fingers in the dike,” she joked. “There are times that I just want to pull my finger out and see what happens!”

She’s kept trouble at bay countless times, perhaps most prominently when glare from the new Disney Hall was found to be reflecting into nearby condominiums and onto the street. The solution: Workers with hand orbitals sanded down part of the surface.

Then there was the discovery of human remains during construction of LA Plaza de Cultura y Artes. After expert consultation, the bodies and artifacts were reburied in a special memorial garden at the site.

Even Grand Park needed some emergency trouble-shooting after its inaugural event—a big participatory dance-fest—reduced the Performance Lawn to a “mud pit.” (A new underground drainage system is now in place to prevent a repeat performance.)

McDivitt said she has learned how to listen first and let solutions emerge from dialogue.

“Staying calm is a really good challenge to me since I’m Irish,” she said. “So I tend to want to react and solve a problem right off the bat, and think of a solution before I actually listen to everything. My sisters tend to say to me, ‘OK, I’m calling to talk to you and I only want you to listen. Don’t solve the problem. I want you to listen.’ “

McDivitt said she is leaving behind a “great team” to carry on the capital project work, including upcoming phases of the Grand Avenue Project. (A Frank Gehry-designed development to be built across from his acclaimed Disney Hall is expected to come before the Board of Supervisors later this month, before McDivitt departs.)

But she’ll be taking with her something rare and precious: the opportunity to watch in delight as her work took on a life of its own.

“Look how much it’s being used,” she said as she strolled through Grand Park, children frolicking in the fountain and grownups lingering over lattes at café tables. “This is fabulous! That just feels so exhilarating—especially when you’re in the public sector.”

Among McDivitt’s accomplishments: guiding construction of Disney Hall and fixing its glare.

Posted 4/16/14

A friendly face on tax day

With deadline fast approaching, Kathy Gloster helps a property owner pay his tax bill.

By the time zero hour arrived Thursday, the logistics had been locked down for weeks.

Blue vests were freshly dry-cleaned, clipboards loaded up with sample forms and cheat sheets, schedules ironed out with minute-by-minute precision.

All that was missing were the taxpayers. But soon, they showed up as well, completing a biannual ritual that, for the last three years, has sent Kathy Gloster and her team into first floor lobby of the Los Angeles County Hall of Administration to bring order and a touch of TLC to nobody’s favorite task:

Paying property taxes.

“Sometimes there are so many people in the lobby that we have to do crowd control,” said Gloster, a 10-year veteran with the county Treasurer and Tax Collector.

While the crowds were smaller than usual on this year’s April 10 deadline—Gloster hopes and assumes that’s because more people are paying online—the blue vest team was out in force, helping to keep things moving as lines swelled to up to 10 people deep.

Gloster, an assistant treasurer-tax collector, is charged with organizing the collection of the nearly 2.4 million tax bills issued by the county each year. A month ago, she started meeting with her staff to create a schedule for tax supervisors and managers to put in 90-minute shifts in the lobby. Their job is getting taxpayers to the right lines and making sure they have all their paperwork in order. Since property taxes come in two installments—one due on December 10, the other on April 10—the blue vest brigade hits the lobby twice a year to meet a (mostly) accepting public.

“You have people who are really excited because they are paying their first bill on the first property they’ve ever bought,” Gloster said. But others, she said tactfully, “are just maybe not as happy with you as you would like them to be.”

The vast majority of property owners pay by mail, online or by other arrangements, but about 2% come in person—no doubt more aware than anybody of the steep 10% penalty in store for those who pay late.

People love to hate the tax man, but the soft-spoken Gloster  insists that she and her team can win most folks over by extending a helping hand.

“When you tell someone you work in the tax collector’s office they say, ‘Oh, you do terrible things,’ ” Gloster said. “But when we get to help somebody, it’s a lot of fun. We can explain things to them.”

Many people come without their bills or, worse, are unable to pay the full amount. “They get that look in their eye that they can’t pay their taxes, and that’s kind of sad.” But the unhappiest taxpayers of all may be those who accidentally show up on income tax day—April 15. At that point, there’s nothing she can do, and the extra 10% is added to the bill. Gloster said she has seen penalties as high as $250,000 for a single parcel.

But most people just want to make their payment and get out of there as quickly as possible, and many offer thanks for the speedy help they receive.

One worker, Ingrid Fontenot, said she enjoys the whole routine.

“It’s a little tiring standing on your feet for an hour and a half, but it’s very fulfilling,” she said. ”I’ve gotten a lot of compliments about our process and how organized we are. It’s a good feeling.”

Meanwhile, the department gets bombarded by phone calls from people with questions about their bills or how to pay online or by mail. Gloster said her department fields about 23,000 calls in the month of April alone.

Gloster also has a cautionary tale for those who pay by mail. If a payment is postmarked by the deadline, it is considered “on time.” However, in this day of QR codes and alternative kinds of stamps, some envelopes don’t get postmarked. Paying online is the best way to make sure the payment is on time, Gloster said, but if you’re mailing it in, it’s a good idea to send it a few days early, just to be safe.

Posted 4/11/14

Get ready for the slow lane on PCH

Remember when driving on PCH felt like this? Take a good look. Roadwork is on the way.

Pacific Coast Highway may be famed for its scenic vistas, but for locals, the real talk of the town is its construction zones.

“It’s a running joke here,” says 14-year resident P.J. Manney. “As soon as the tourists arrive, Caltrans shows up. This year, though, we’re actually a little freaked out.”

That’s because, beginning next week, traffic in Malibu and Santa Monica is expected to become extra congested for locals, commuters and sightseers, thanks to two long-term and several shorter-term public works projects along PCH.

The upshot? An already frustrating—and occasionally dangerous—stretch of one of America’s most storied highways is about to acquire even more roadblocks.

“The reasons are all positive, but getting there is going to be a real inconvenience,” sighs Elizabeth Anthony, who is bracing for a long, gridlocked summer near her home on Point Dume.

“I can’t say we shouldn’t have these projects, but for those who live out here, they’re a real concern.”

The roadwork arises from a variety of safety and environmental issues, and is being coordinated by the various jurisdictions. Among other measures to minimize the pain, officials plan to use “dynamic lanes” to ease traffic backups, creating more southbound lanes on PCH during morning rush hour, for instance, and more northbound lanes in the evening rush when commuters are heading home.

Still, locals say, PCH will be a slog. Among the projects:

  • The second phase of the $9 million Coastal Interceptor Relief Sewer. This will shut down a 900-foot southbound stretch of PCH to expand sewer capacity between Chautauqua Boulevard and the Annenberg Community Beach House. Expected to start April 15, the year-long City of Los Angeles project will improve the capture of urban runoff that now runs directly into the ocean. The upgrade, financed by a bond measure, is necessary to meet federal water quality standards. Work will occur every day except on Sundays.
  • A City of Santa Monica repair and repaving project around the California Incline, the slanted street that connects Ocean Avenue along the Santa Monica bluffs to PCH down below. Work will start in early September and is expected to continue at least through 2015.
  • An assortment of safety-related City of Malibu projects, some of which have already begun. A particularly hazardous intersection at PCH and Big Rock Drive, for instance, will finally get a long-awaited left-turn signal, and a nearly 25-year-old “arrestor ramp” for runaway trucks is being improved at the Kanan Dume Road intersection with the coast.

Besides these big-ticket projects, “we’re also putting in a new, lit crosswalk at La Costa and doing a bike lane project from Busch Drive north to the northern city limits along PCH,” says Malibu Councilwoman Laura Zahn Rosenthal. Several bus stops also are being upgraded and traffic messaging will be improved.

Work is expected to be finished before summer, Rosenthal says, adding that the inconvenience ultimately will be worth it.

“That turning lane at Big Rock will make a big difference to the 240 homes up there,” she says. “We have bus stops right now that peoples’ legs actually hang over onto PCH if they sit on the bus bench. And we’ve been trying for a long time to make the Zuma Beach area safer.”

Cyclists say they are especially grateful for the Zuma Beach project, which will make it easier for bike traffic to get past the parked cars that often line the shoulder of the road on the beach side of the highway.

“There’s an area there that’s covered in ice plant and people park unevenly around it,” says Eric Bruins, planning and policy director of the Los Angeles County Bicycle Coalition. “So you’ll be going along and there’ll be five cars parked evenly along the shoreline and then one that’s haphazard. There are a lot of near misses that easily could become tragic if they aren’t fixed.”

In the meantime, however, Bruins says, his constituency, too, is bracing for even more PCH difficulties than usual.

“It’s already not for the faint of heart,” he says, noting that most motorists believe—incorrectly—that bicyclists are required to keep to the shoulder. Bruins says that, on PCH, that shoulder waxes and wanes, in part because of natural landslides and coastal erosion, so bicyclists frequently find themselves forced to merge with other traffic, which can be lethal.

Locals, meanwhile, say they’ll simply try to go with the slow-flow, though some predict their Westside coping skills will be challenged.

“Some of my friends are hunkering down in Malibu and will be working at home,” says Manney. “My husband’s offices are in Beverly Hills and Orange County, though.”

The family’s solution? “He’s going to start renting hotel rooms.”

Posted 4/10/14

Shaking off complacency

Lucy Jones’ visibility has increased but her earthquake mantra remains the same: be prepared.

Like countless Angelenos, I’ve been a Lucy Jones fan for years.

When it comes to earthquakes, no one conveys information more accessibly—or calms rattled nerves more quickly—than the plain-talking seismic scientist from Caltech. I can still vividly remember the way my family was glued to Jones’ televised briefings in the wake of the deadly Northridge earthquake, which had delivered a powerful jolt to our house and psyches.

In recent days, you’ve probably seen a lot of Jones, more than at any time since that 1994 temblor. She’s been called upon by news organizations here and abroad to put into perspective our recent earthquakes, including last Friday’s magnitude 5.1 near La Habra. As she told The New York Times the other day: “The last 17 years has been the quietest time we’ve seen. Maybe we’re starting to turn back to more normal levels.”

I suspect that for many of you in the post-Northridge generation, this is probably the first time you’ve really felt the earth shake and looked to Jones for answers and reassurance. In fact, Jones became an overnight sensation last weekend after opening her @DrLucyJones Twitter account  largely because of followers who were likely still in grade school, or not even born yet, when the Northridge quake hit.

Intrigued by front page headlines like this one in the Los Angeles Daily News—“Scientist charms the Twittersphere”—I scrolled through her Twitter postings to see what insights she was offering her new generation of followers in the space of 144 characters. Of course, she was right on message, as this exchange of tweets showed:

@Joolsthebest: “Are we going to have a bigger earthquake…?

@DrLucyJones: “If I could tell you when the next EQ was going to be, I’d be a lot richer than I am. You need to be ready all the time.”

Jones has rightly seized on our recent spate of earthquakes as a teachable moment in her crusade to shake the public (especially you younger folks) of denial and complacency. The time to prepare, she preaches to all who’ll listen, is now—before we’re walloped by a far more destructive seismic event.

Her suggestions are simple. First, she recommends visiting the website of the Earthquake County Alliance, which offers suggestions on how to prepare, survive and recover from an earthquake. Among the proactive measures she says you can take today: secure moveable items; create a disaster plan and decide how you’ll communicate; organize disaster supplies in convenient locations, and minimize financial hardships by organizing important documents and strengthening property.

From personal experience I’d also highly recommend keeping a pair of slippers by the bed. After the Northridge quake, our young, barefoot daughter was lucky not to cut her feet on the shattered glass strewn throughout the house as she came running into our bedroom.

And, remember, when the quake strikes, “drop, cover and hold on.”

That’s exactly what KTLA news anchors Chris Schauble and Megan Henderson did on the morning of March 17, when a 4.1 quake struck on the Westside. As the studio shook, both ducked under their desk. “Earthquake, we’re having an earthquake,” Schauble exclaimed while taking cover.

In the hours and days that followed, Schauble took a beating. His reaction and facial expressions were ridiculed across the Web; a YouTube clip of the incident has been viewed more than 14 million times. But leave it to Jones to cut through the uncharitable chatter. For her, this was another teachable moment. At a press conference on the quake, she said she was “very proud” of the anchors for protecting themselves. “That is absolutely the right thing to do.”

These days, Jones’ responsibilities have moved well beyond her job at Caltech and the U.S. Geological Survey. Los Angeles Mayor Eric Garcetti recently tapped her for a year-long appointment as a special advisor to draw up an earthquake preparedness plan for the city. And I’ve recruited her as an unpaid consultant for Metro on seismic issues relating to subway tunneling under Beverly Hills.

But thanks to social media, she’s now reaching a vast new audience with her message of individual disaster readiness—and reconnecting with some appreciative fans from earlier times.

“Thank you for always putting my mind at scientific ease after quakes,” one young woman posted on Jones’ Facebook page. “ I have been listening to your advice since I was a child, I even quoted you in science reports!”

Here’s hoping that, like me, you’re following that advice, too.

Posted 4/3/14

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